Head of Account Management

We are delighted that due to our continued growth, we have a vacancy for a Head of Account Management within our Healthcare business unit.

The successful candidates will lead account strategy across private and NHS healthcare customers. Strengthen key relationships, drive contract performance and secure long-term revenue through structured governance, renewal planning and improved customer engagement.

Working Location: Raven Locks | Full-time

Key Responsibilities

As part of your role at Howorth, your responsibilities will include:

• Own national account plans, revenue and margin
• Lead engagement with hospitals, FM partners and private healthcare groups
• Build strong senior relationships across procurement, estates, clinical and theatre teams
• Lead contract renewals and lifecycle upsell across the national portfolio
• Drive development of structured account plans and reporting
• Support forecasting, tender responses and pricing models
• Lead governance across SLAs, KPIs and performance reviews
• Work with Service Manager and Operations to align delivery with commitments
• Improve customer satisfaction and escalation recovery
• Provide insight for forecasting, demand planning and stock strategy
• Maintain accurate records across CRM and internal systems
• Develop consistent processes for customer reviews and issue resolution

Qualifications & Preferred Skills

• Background in healthcare, FM or technical service environments
• Strong account leadership experience
• Skilled in senior customer engagement and negotiation
• Financial awareness across revenue, margin and forecasting
• Understanding of HTM 03-01 and critical ventilation products
• Strong communication, planning and reporting skills

Desired Experience

• Structured, organised and confident engaging senior stakeholders
• Strong commercial awareness
• Able to influence internal teams and resolve issues with pace and clarity

Benefits

Free parking – Enhanced Maternity & Paternity Pay – Flexible / Hybrid Working – Wellbeing Allowance – Medicash Healthcare Plan

Additional Benefits: Critical illness scheme – Death in service cover – Electric Car Salary Sacrifice – Cycle to work scheme – Employee assistance scheme – Pension scheme after 3 months employment – Company sick pay

About Us

Air it’s a wonderful thing. And at Howorth, we should know. For over 160 years we've studied it. Inhaled and exhaled it. Developed pioneering new ways to clean it, control it, climatise it and contain it.

We understand what it does and how it flows. We know how it moves through operating theatres and clinical areas, pharmaceutical, biotech and chemical manufacturing equipment and environments. Read more: https://howorthgroup.com/about-howorth

Our Culture

At Howorth Air Tech we believe in the power of people and there are three values that underpin everything we do as an organisation. ·

• Integrity: You take ownership and accountability, and you value openness.
• Collaboration: You work with others to achieve shared goals.
• Excellence: You strive to deliver high-quality service with a ‘can-do’ attitude.

These values reinforce our organisational purpose: to make a meaningful difference in people's lives. We are committed to fostering a workplace that values diversity, equity, and inclusion (DEI). We believe that embracing different perspectives fuels innovation and strengthens our team. We actively seek candidates from diverse backgrounds and experiences, ensuring equal opportunities for growth and advancement.

Our commitment to DEI is evident in our hiring practices, workplace policies, and ongoing efforts to cultivate a culture where every employee feels a sense of belonging. Visit our join the team page.

Contact: Claire Fenlon

Email: hr@howorthgroup.com

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