Technical Author

We are delighted that due to our continued growth, we have a vacancy for a Technical Author role within our Healthcare team.

The successful candidates will ensure all department client documentation is completed in an accurate and timely manner in keeping with the demands of our customer base (internal and external).

Working Location: Raven Locks | Full-time

Key Responsibilities

As part of your role at Howorth, your responsibilities will include:

• Provide Compliance documentation with Industry standards and coordination of all service test and validation processes.
• Excellent Customer service skills even in challenging circumstances.
• Ability to work on own initiative and as part of a team.
• Compile and execute industry standard documents and issue to customers.
• Writing, Editing and Proof-reading text to an excellent standard.
• Collate and verify information.
• Creating and editing pictures and diagrams.
• Have the ability to assess systems and advise customers of remedial actions.
• Deal proactively with day-to-day queries and requests from internal and external clients in a timely manner.
• To support other member of the team and carry out any other duties that may be required.

Qualifications & Preferred Skills

• I.T literacy across multiple packages including Microsoft Office.
• High Level of Accuracy and eye for detail.
• Excellent communication skills to both internal and external customers – both written and verbal.
• Enthusiasm, motivation and willingness to develop within Business Administration & Customer Service.
• Understand the importance of building customer relationships and meeting / exceeding customer expectations.

Desired Experience

• Be flexible, organised, and accurate.
• Operate with utmost integrity and maintain confidentiality.
• Display high levels of professionalism at all times.
• Have good written and spoken communication abilities.
• Always be polite and courteous.
• Able to prioritise work in line with company priorities.
• Respond appropriately to customer needs and keep them informed of progress.

Benefits

Free parking – Enhanced Maternity & Paternity Pay – Flexible / Hybrid Working – Wellbeing Allowance – Medicash Healthcare Plan

Additional Benefits: Critical illness scheme – Death in service cover – Electric Car Salary Sacrifice – Cycle to work scheme – Employee assistance scheme – Pension scheme after 3 months employment – Company sick pay

About Us

Air it’s a wonderful thing. And at Howorth, we should know. For over 160 years we've studied it. Inhaled and exhaled it. Developed pioneering new ways to clean it, control it, climatise it and contain it.

We understand what it does and how it flows. We know how it moves through operating theatres and clinical areas, pharmaceutical, biotech and chemical manufacturing equipment and environments. Read more: https://howorthgroup.com/about-howorth

Our Culture

At Howorth Air Tech we believe in the power of people and there are three values that underpin everything we do as an organisation. ·

• Integrity: You take ownership and accountability, and you value openness.
• Collaboration: You work with others to achieve shared goals.
• Excellence: You strive to deliver high-quality service with a ‘can-do’ attitude.

These values reinforce our organisational purpose: to make a meaningful difference in people's lives. We are committed to fostering a workplace that values diversity, equity, and inclusion (DEI). We believe that embracing different perspectives fuels innovation and strengthens our team. We actively seek candidates from diverse backgrounds and experiences, ensuring equal opportunities for growth and advancement.

Our commitment to DEI is evident in our hiring practices, workplace policies, and ongoing efforts to cultivate a culture where every employee feels a sense of belonging. Visit our join the team page.

Contact: Steve Keegan

Email: hr@howorthgroup.com

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